Notice to Wireless Communication Service Plan Buyers and Wireless Communication Device Equipment Buyers: The Notebookshop.com Policies and Purchase Agreement do not apply to a purchase of a service plan ("Service Plan") for a wireless communication device such as a cell phone or wireless email device. Notebookshop.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through Notebookshop.com, but your agreement will be with the company that provides the Service Plan and not Notebookshop.com. The Notebookshop.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from Notebookshop.com. Notebookshop.com is not owned by or the owner of any company that provides wireless services.
Price, specifications and terms of offers are subject to change without notice. Notebookshop.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Customer pays return shipping charges for all RMA services. Notebookshop.com reserves the right to refuse service to anyone.
- American Express
- Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.) This method is only available in our retail stores.
- No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.
- UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
- UPS 3Day - 3 business days + 24-48 hours to process the order.
- UPS 2Day - 2 business days + 24-48 hours to process the order.
- UPS Next Day Air - 1 business day + 24-48 hours to process the order.
- UPS Next Day Air Saver - 1 business day + 24-48 hours to process the order.
- UPS Next Day Air Early AM - 1 business day + 24-48 hours to process the order.
- All orders require 24-48 hours processing time before shipping.
- Notebookshop.com does not process orders during Sundays and noted holidays.
- No deliveries will be made on Saturday or Sunday.
- Notebookshop.com does not guarantee same day shipping.
- Notebookshop.com does not offer International/Canadian shipping options at this time.
- All orders shipped within California will be charged state sales tax.
- Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
Notebookshop.com does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Notebookshop.com will honor our advertised prices on Pricewatch.com. If there is a price differential, please check the following:
- OEM items are usually cheaper than retail so please verify the product type
- Open Box items are always cheaper than new products
Notebookshop.com does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria is met:
- The customer first agrees to purchase the replacement item.
- The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Notebookshop.com.
- Under no circumstance will Notebookshop.com cross-ship merchandise beyond 30 days from the original invoice date.
The product resources offered in Product Tour are provided courtesy of their respective developers. As such, Notebookshop.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Notebookshop.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.
Notebookshop.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Notebookshop.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
For your convenience, Notebookshop.com does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California will be charged applicable sales tax according to your area's tax rate.
FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
Electronic Waste Recycling Act
The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within California.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:
- Greater than 4" and less than 15" -- $6.00
- Greater than or equal to 15" and less than 35" -- $8.00
- Greater than or equal to 35" -- $10.00
The fee is non taxable and is refunded 100% if the unit is returned.
For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.
Note: The recycling fee is not used in computing whether your order qualifies for free shipping.
Notebookshop.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Notebookshop.com does not conduct product testing before shipping any merchandise unless noted.
All merchandise unless otherwise indicated may be returned within 7 days from the original invoice date for a refund less a 15% Restocking fee. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at Notebookshop.com's discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately Notebookshop cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. A return authorization number is required for all returns. Customers must inform Notebookshop.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
The following items are not returnable:
- Labor and/or installation services
- Items that have been abused
- Opened & installed software
If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items.
Software Return Policy
Please see our return policy page.
Physical Damage Policy
Physical damage to any product purchased at Notebookshop.com will effectively void warranty coverage. As a result, Notebookshop.com will return any physically damaged merchandise back to the customer at the customer's expense.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Notebookshop.com does offer technical assistance at the retail locations. Please contact your nearest retail location for more information.
You can expect your order to be processed within approximately 24-48 hours during business days, provided the items are in stock and there are no problems with payment verification. Notebookshop.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Notebookshop.com does not sell backordered merchandise through our website. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Notebookshop.com login to alert you of the situation.
Notebookshop.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Notebookshop.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
You may request a change to your order provided the order has not already been charged to your account. Please call 1-877-640-7707 during Notebookshop.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-877-640-7707 during Notebookshop.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Notebookshop.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Notebookshop.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Notebookshop.com are provided as resources to customers looking for additional information and/or professional opinion. Notebookshop.com does not assume responsibility for the claims and/or representations made on these or any other websites.
Notebookshop.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Notebookshop.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Notebookshop.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Notebookshop.com will not be held responsible for product revision changes.
All review submissions are subject to moderation by Notebookshop.com. Please follow our submission guidelines. Notebookshop.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*
What to include in your submission:
- Experiences with a fully-functional product leading to perceived pros and cons**
- Thoughts about the product's feature-set as you've experienced it
What NOT to include in your submission:
- Profanity, obscenity and other offensive language
- Single-word reviews
- Non product-specific reviews
- Any mention of Notebookshop.com's competitors by name
- URLs, specific pricing, and specific availability (or other time-sensitive information)
- Experiences with a DOA, defective, damaged or otherwise semi-functional product**
- Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight
*Notebookshop.com reserves the right to accept or reject any review in its sole and absolute own discretion
**DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that Notebookshop.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.
By accepting delivery of any product delivered from Notebookshop.com ("Notebookshop.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Notebookshop.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Notebookshop.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Notebookshop.com.
1. Notebookshop.com SATISFACTION GUARANTEE
Notebookshop.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
7-day refund/replacement guarantee on Retail, Refurbished and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value. To take advantage of Notebookshop.com's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of Notebookshop.com's Return Policy Procedure will result in the loss of Notebookshop.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
To return a product in compliance with Notebookshop.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Notebookshop.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Notebookshop.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Notebookshop.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Notebookshop.com's Return Procedure will be breached and Notebookshop.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
Notebookshop.com will not refund to Customer the original shipping charges. In addition, Notebookshop.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
2. WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
Notebookshop.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY Notebookshop.com ARE NOT MANUFACTURED BY Notebookshop.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). Notebookshop.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. Notebookshop.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Notebookshop.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH Notebookshop.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR Notebookshop.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
3. YEAR 2000 POLICY
Customer's only recourse for any "Year 2000" issue is against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems. Notebookshop.com DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARICULAR PURPOSE.
4. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES Notebookshop.com'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Notebookshop.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Notebookshop.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Notebookshop.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
5. CELL PHONE EQUIPMENT DISCOUNT REIMBURSEMENT FOR EARLY TERMINATION.
CUSTOMER MUST REIMBURSE Notebookshop.com THE AMOUNT OF ANY DISCOUNT GIVEN BY Notebookshop.com IN THE PRICE OF A WIRELESS COMMUNICATION DEVICE, SUCH AS A CELL PHONE, WHERE THE DISCOUNT WAS GIVEN BECAUSE CUSTOMER PURCHASED A WIRELESS COMMUNCATION SERVICE PLAN AS PART OF THE SAME ORDER, IF CUSTOMER DOES NOT MAINTAIN THE WIRELESS COMMUNICATION SERVICE PLAN PURCHASED AS PART OF THE ORDER IN GOOD STANDING FOR A MINIMUM OF 181 DAYS AFTER ACTIVATION. The wireless communication service plan will be considered not to be in good standing if:
- You fail to pay the balance due by the payment due date in any month.
- You cancel the service.
- You change the service plan to a different service plan with a lower monthly service rate.
- You transfer the equipment to another service plan.
- You transfer any phone number associated with the service plan to another service plan.
- You use the service plan purchased as part of the same order to replace an existing service plan you have with the same company.
Customer authorizes Notebookshop.com to initiate a charge to the credit card or other payment method was used to purchase the Equipment in the amount of $250.00, the Equipment Discount, if it is due.
Notebookshop does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Notebookshop unless Customer has provided clear and conspicuous notice to Notebookshop and has received prior written consent from Notebookshop.
7. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon Notebookshop.com until it is accepted; Notebookshop.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Notebookshop.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Your total cost for purchase of any product will include shipping and handling charges shown on the Notebookshop.com invoice.
Title; Risk of Loss
Notebookshop.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Notebookshop.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Notebookshop.com to sign appropriate documents on Customer's behalf to permit Notebookshop.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Notebookshop.com will advise Customer of estimated shipping dates, but Notebookshop.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Notebookshop.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Notebookshop.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Notebookshop.com that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with Notebookshop.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Notebookshop.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Notebookshop.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.